Sheraton Old San Juan Hotel and Casino
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from $129.00 USD
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Reviews
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front desk was very helpful & courteous
10/21/2009Pool was nice also heated whirlpool next to it calmed & relaxed us after a long day, room was clean & comfertable ,over all stay was ...
pool was nice also heated whirlpool next to it calmed & relaxed us after a long day, room was clean & comfertable ,over all stay was exellent
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Fantastic stay in this hotel
08/05/2009I choose this hotel off the internet for it's location and i was not dissapointed. it was beautiful and clean with friendly and helpful staff. especially george at the ...
I choose this hotel off the internet for it's location and I was not dissapointed. It was beautiful and clean with friendly and helpful staff. Especially George at the front desk. The pool was small but I used it 4 or 5 times and never found it over crowded. It was on the roof which made it pretty at night. The rooms were small but very nicely decorated with all the little amenities a person could want and the most comfortable bed. We ate at their restaurant and found the food to be good. It I ever visit P.R. again I will definately stay at this hotel.
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Sheraton San Juan
05/23/2009Pros: hotel was very nice. close to everything in old san juan, rooms were clean, bathroom was nice and big. hotel concierge was very helpful with recommending restaurants, side trips ...
Pros: Hotel was very nice. Close to everything in Old San Juan, Rooms were clean, bathroom was nice and big. Hotel concierge was very helpful with recommending restaurants, side trips to go on. Cons: Check in procedures on Sunday (Cruise Ship Day) was a @$%$# nightmare. We arrived to find a 20 minute line to pre check in. So I got on that line while my spouse hung out with the luggage. I was told to come back at 3 PM to check in and get a room. Then I had to get in the 45 minute check you bags line. Three cruise ships were in port that day, but I was told this happens almost every Sunday. The lobby was completely packed with people either checking in bags to either stay at the hotel, or to leave them until later when they either left for the airport or to the cruise ship. Once we got back to the hotel at 3 PM, I had to wait for an hour on the line to get my room. Once in the room, we had to wait another 1 1/2 hours to get our bags, but only when I called to complain that there was medication in my bag that I needed (I lied). The bags were at my room in 5 minutes after the call. Again, hotel was nice, but if you are getting on or departing a cruise ship, or checking in on a day a cruise ship is in port, stay far away.
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Check In Was a Nightmare
05/15/2009I didn't realize from the information online that the sheraton was right across the street from one of the cruise terminals. when we got there on a sunday morning, ...
I didn't realize from the information online that the Sheraton was right across the street from one of the cruise terminals. When we got there on a Sunday morning, the lobby was filled with people coming in from or going out to their cruises. People were lined up out the door as they dropped off their luggage, since check-in isn't permitted until 3PM. The check-in process was pure bedlam and the wait was horrendous. There were two beleagured clerks left to deal with a very large crowd of guests. When we finally got a room at 3:00 p.m., we saw that the carpets in the hallway were threadbare and their was a an unpleasant musty smell throughout the building. The only plus was one of the afternoon clerks who was very helpful when we had problems with the television and telephone. The location provided a good base from which to explore Old San Juan, but I wouldn't stay there again on a day when cruise ships come and go.
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Very nice place
08/12/2008The staff was very friendly. i love being greeted by friendly young men to help with your luggage. the front desk was very nice and helpful. the pool was a ...
The staff was very friendly. I love being greeted by friendly young men to help with your luggage. The front desk was very nice and helpful. The pool was a bit small. It was on the ninth floor and had a great view, but still a small pool. The location is great for walking around old town and enjoying the boats at the pier. The casino is nice sized and wasn't too busy. They have a Chicago Burger right there at the hotel and it was nice. Slow service for us but convenient. We enjoyed walking to local restaurants more. The shopping is great. Little shops every where. The hotel itself was very nice looking and clean.