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Worst hotel experience ever.
08/25/2008We were locked out of our room 6 times during the stay, including once where they delivered a replacement key to the swimming pool. my 4-year old had to ...
We were locked out of our room 6 times during the stay, including once where they delivered a replacement key to the swimming pool. My 4-year old had to use the washroom (and there are no washrooms at the swimming pool); we went back to the room to find out that one (of many) replacement keys didn't work - off to the lobby dripping wet we went. There is much more to this epic story, but I only have 300 words allowed in this review. Ultimately, I had to suggest to the front desk that we should change rooms. English was difficult for many of the staff, so they didn't understand my complaint. They did find us another room (no upgrade whatsoever), but I had to move my own luggage. We arrived at 5pm and were not settled into our room until 10pm that night. Our key even failed on the new room! No night manager was present to handle the situation. I don't fault the staff, I fault the management who did not properly equip their staff to deal with the situation. Also, I'm rating the ""security"" as terrible: at one point, since their key worked for our room while ours didn't, the maintenance staff solution to our problem was to give us a master key to the hotel!! This is absolutely true - it was given to us as a replacement key for our existing room, but I used it to get into our new room as well.
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Overall we enjoyed our stay.
12/02/2007I was disappointed to find the hot tub not working. there was no restaurant in the hotel and none in the immediate area. the bus and lrt. system was great. ...
I was disappointed to find the hot tub not working. There was no restaurant in the hotel and none in the immediate area. The bus and Lrt. system was great. The complimentary breakfast was okay. The staff was helpful and polite. The rooms are very nice.
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Not pleasent to the non-smoker
11/06/2007While this hotel claims to offer non-smoking rooms, mine room had the unbearable stench of cigarette (and not just a an occational scent). a strong marijauna smell filled the ...
While this hotel claims to offer non-smoking rooms, mine room had the unbearable stench of cigarette (and not just a an occational scent). A strong marijauna smell filled the hallway all 3 days that I was there. I was offered another room but it smelled even worse. For this reason alone, I will not stay here again.
On the possitive side, the hotel is quite close to downtown. The wireless internet does not work in the rooms but they do provide a fast LAN network and the staff were also able to track down a longer cable so that I could work while on the couch.
The astute mapquest user will notice a set opf train tracks next to the hotel. Make no mistake --this is an active line with trains passing by the hotel throughout the night. I am a heavy sleeper and I was awakened 3-4 times each night.
There are probably more comfortable places to stay for the same price. -
great hotel - great location
10/09/2007Visiting family we stayed at this hotel - we had great time. the staff went out of their way to make us feel comfortable. we will be back!
Visiting family we stayed at this hotel - we had great time. The staff went out of their way to make us feel comfortable. We will be back!
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Needs training in customer service
10/04/2007Hotel conformation was for non-smoking "king". when we arrived we found we were placed in a queen. they were reluctant to honor the "king" reservation stating we already had ...
Hotel conformation was for non-smoking "King". When we arrived we found we were placed in a Queen. They were reluctant to honor the "King" reservation stating we already had a good price and all the rooms were the same. Finally we offered a "King", however it was on the smoking floor and the smell was overpowering. It seems that if you book on line, they want to do a bait and switch routine. I was disappointed in the service at the desk to resolve this situation. Would not return with so many newer facilities just minutes away.
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