Reviews
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Great Vacation
09/16/2009We really enjoyed our vacation in september to the occidental grand. food was very good for an all inclusive resort. staff was very nice. resort was very clean and well ...
We really enjoyed our vacation in September to the Occidental Grand. Food was very good for an all inclusive resort. Staff was very nice. Resort was very clean and well maintained. when we go back to Cozumel we would stay here again no questions asked.
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Great time we would go back
06/19/2009Went there on our honeymmon and had a wounderful time. the staff was great the food was the good. the only bad thing was the beds it felt like sleeping ...
Went there on our honeymmon and had a wounderful time. The staff was great the food was the good. The only bad thing was the beds it felt like sleeping on the floor and another thing make sure to exchange your money at the airport or the bank way better deal.
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Family Vacaion
04/16/2009We had 3 families (one 13 & one 18 yr old) meet here for spring break. we were disappointed with several things. the resort itself is nice and the grounds are ...
We had 3 families (one 13 & one 18 yr old) meet here for Spring Break. We were disappointed with several things. The resort itself is nice and the grounds are very pretty but it is really spread out. We were very upset with the dining. We knew that Los Olivos and the Sonora Grill required reservations (I called in advance to see how this is done and was told that you could only make them that morning for that evening) so on our first day we did so and could not get it to either of them (also found out that the pizza place requires reservations too) for 3 days, they were booked solid although when we walked by them at night they had empty tables. What we learned once we got there was that people made their reservations at check in for their entire stay so keep that in mind. Was also disappointed to learn that you can only use these restaurants depending on the number of nights staying~we were staying 5 nights and could only go to 2 of these restaurants, the rest of the time we had to go to the buffet. Having said that though, the food at the buffet was very good and the service was great too! The staff at the front desk was not very friendly or helpful but the rest of the staff was great! The rooms were fine, beds are very hard! The smell of the water in the shower got worse as the week went on. If we were to return to Cozumel we would try a different resort.
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Not what it is advertised to be!
04/16/2009We just got back 3 days ago. we thought we were booking a 4 star resort, what the resort turned out to be was nothing more than 2 stars at ...
We just got back 3 days ago. We thought we were booking a 4 star resort, what the resort turned out to be was nothing more than 2 stars at best. When you walk into the rooms there is a smell that overwhelms you. We came in a group of 8 using 3 different rooms & they all smelled the same. Then when it is time to take a shower, the water coming out of the head smells even worse. The mattress, pillows & linens were as basic as it gets. Our TV didn't even work the 1st two days. The resort advertises 7 different venues for food & drink. We tried to make reservations ahead of even arriving for 2 spec. occasions we were celebrating. They told us we couldn't do that until the day of, so the next morn. we are the 2nd people in line. When we try to make a res. we are told they ALL were already booked up for the entire time we were staying there, except for 1 restaurant on our last night there. We had to have the buffet for every other breakfast, lunch & dinner. The beach was fine the 1st couple of days but then this brown ""muck"" arrived on the 3rd day & you couldn't even get into the water. The people that serve you at the buffet & that take care of your room are very nice, but the front desk people are rude & condescending! They know they have you under their thumb because you have already paid & don't have any choices. We have used 2 other All-Inclusives previously & have loved them, I guess the 3rd time is NOT the ""charm"".
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Good trip
04/06/2009The weather was perfect...no rain the whole week. this was our 2nd trip to cozumel and it was the best. the hotel service was great, everybody was very helpful ...
The weather was perfect...no rain the whole week. This was our 2nd trip to Cozumel and it was the best. The Hotel service was great, everybody was very helpful and friendly. The grounds were well kept. The food and house-keeping were both good.